{"id":22,"date":"2024-01-23T20:27:39","date_gmt":"2024-01-23T20:27:39","guid":{"rendered":"https:\/\/bentotaluckytours.com\/?page_id=22"},"modified":"2024-01-23T20:37:32","modified_gmt":"2024-01-23T20:37:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bentotaluckytours.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22\" class=\"elementor elementor-22\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ebd920d elementor-section-full_width elementor-section-height-default elementor-section-height-default row-top\" data-id=\"6ebd920d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-787a9286\" data-id=\"787a9286\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-244dc62 elementor-widget elementor-widget-heading\" data-id=\"244dc62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5969391 elementor-section-boxed elementor-section-height-default elementor-section-height-default row-top\" data-id=\"5969391\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bdaa720\" data-id=\"bdaa720\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba708a3 elementor-widget elementor-widget-text-editor\" data-id=\"ba708a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Thank you for choosing Bentota Lucky Travels and Tours for your travel needs. Please read our return and refund policy carefully before making a reservation.<\/p>\n<p><strong>1. Reservation Cancellation:<\/strong><\/p>\n<p>1.1. <strong>Cancellation by the Customer:<\/strong><\/p>\n<ul>\n<li>Customers may cancel their reservation by contacting our reservations team via email at <a target=\"_new\">reservations@bentotaluckytours.com<\/a> or by calling us at +94 777 925 925.<\/li>\n<li>Cancellation charges may apply, and the refund amount will be determined based on the time of cancellation and the specific terms of the booked tour package.<\/li>\n<\/ul>\n<p>1.2. <strong>Cancellation by Bentota Lucky Travels and Tours:<\/strong><\/p>\n<ul>\n<li>We reserve the right to cancel a reservation due to unforeseen circumstances, including but not limited to natural disasters, political instability, or insufficient participation. In such cases, customers will be entitled to a full refund or the option to reschedule their tour.<\/li>\n<\/ul>\n<p><strong>2. Refund Process:<\/strong><\/p>\n<p>2.1. <strong>Refund Eligibility:<\/strong><\/p>\n<ul>\n<li>Refunds will be processed in accordance with the cancellation policy outlined in the specific tour package terms.<\/li>\n<li>If the customer is eligible for a refund, it will be processed using the same payment method used for the original reservation.<\/li>\n<\/ul>\n<p>2.2. <strong>Refund Timeframe:<\/strong><\/p>\n<ul>\n<li>Please allow 14 business days for the refund to be processed after the cancellation is confirmed.<\/li>\n<\/ul>\n<p><strong>3. Changes to Reservations:<\/strong><\/p>\n<p>3.1. <strong>Changes by the Customer:<\/strong><\/p>\n<ul>\n<li>Customers can request changes to their reservation (such as date changes or itinerary adjustments) by contacting our reservations team.<\/li>\n<li>Changes are subject to availability and any additional costs incurred.<\/li>\n<\/ul>\n<p>3.2. <strong>Changes by Bentota Lucky Travels and Tours:<\/strong><\/p>\n<ul>\n<li>We reserve the right to make changes to the itinerary or accommodations due to unforeseen circumstances. In such cases, customers will be informed promptly, and alternative arrangements will be offered.<\/li>\n<\/ul>\n<p><strong>4. Contact Information:<\/strong><\/p>\n<p>For any inquiries regarding cancellations, refunds, or changes to reservations, please contact us at:<\/p>\n<ul>\n<li>Email: <a target=\"_new\">reservations@bentotaluckytours.com<\/a><\/li>\n<li>Phone: +94 777 925 925<\/li>\n<\/ul>\n<p><strong>5. Address:<\/strong><\/p>\n<p><b>Bentota Lucky Travels and Tours No 87, De Alwis Rode, Horanduwa, Bentota, Sri Lanka, 80500<\/b><\/p>\n<p>Thank you for choosing Bentota Lucky Travels and Tours. We look forward to providing you with an unforgettable travel experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Thank you for choosing Bentota Lucky Travels and Tours for your travel needs. Please read our return and refund policy carefully before making a reservation. 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/pages\/22"}],"collection":[{"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":0,"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"wp:attachment":[{"href":"https:\/\/bentotaluckytours.com\/index.php\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}